What's this "100% Guarantee" all about?
"100% Satisfaction Guaranteed!"
"Really?" you think, "everyone says this."
But we really mean it. You can read about our returns and exchange policy, but the bottom line is:
If you're not happy, neither are we.
Rather than try to tell you what we mean, we feel it's best to let other people that have actually found out "the hard way" if we stand behind these words or not. These comments are only from customers that actually needed to swap sizes, asked questions or returned items. These are all unsolicited and unedited feedback comments. We figured that's better than anything we could say.
"Awesome company to deal with with. Very fast shipping and high quality items. I highly recommend them. " Date: February 13, 2010 Rated by Buyer: Scott M.
"Exchanged for larger size. Great Customer service" Date: February 9, 2010 Rated by Buyer: cweeks3665 .
"Superb customer service. Will purhase again from the company." Date: February 9, 2010 Rated by Buyer: harry8670
"good communication, tracking number, good product" Date: February 5, 2010 Rated by Buyer: zenfire
"gear arrived on time, as advertised. Recommend this seller. Had contacted pre-purchase for assistance in sizing. Prompt accurate reply." Date: January 27, 2010 Rated by Buyer: John G.
"The seller contacted me letting me know they didn't have enough inventory to fill my order, and gave me options on how to resolve it. Once we c ame to a solution he mailed it out an I received it in only a couple days from the other side of the country. Very prompt and good customer service and the gi's I bought were good quality. Very happy with the seller." Date: January 26, 2010 Rated by Buyer: andrew v.
"The quality of their customer service is exceptional-just like the Gi that I ordered. I'd give them 6 stars if that was an option!" Date: January 20, 2010 Rated by Buyer: Steven G.
"They are the best company I've ever bought anything from. They are fast as hell, nice as hell, and the product was in mint condition. The customer support is amazing!" Date: January 17, 2010 Rated by Buyer: Parallax-Z
"Piranha Gear answered my emails about sizing very fast, within a couple of hours. Then they refunded the order when I found out I didn't need a new gi. Will definitely be considering these guys in the future." Date: January 15, 2010 Rated by Buyer: Tyler C.
"Excellent customer service. Very concerned that I was pleased with the product. " Date: January 13, 2010 Rated by Buyer: Gina
"Gi arrived ahead of schedule and with great communications from the seller. The quality is very good and it is very comfortable. It looks and feels like it's going to last a lifetime. This was a great deal - I'd expect to pay more for a gi of this quality." Date: January 12, 2010 Rated by Buyer: Bill T.
"I received the items faster than advertised. I called to ask a couple of questions and got a quick easy response. I will buy from Piranha Gear in the future. Great customer service." Date: January 6, 2010 Rated by Buyer: CHRISTOPHER W.
"Superb organization. Great communication, fast shipping,nice packaging.Great follow up. Would hihly recommend.A+++++++++++++++++++++++" Date: January 2, 2010 Rated by Buyer: bmcarthur4
"This is a great seller. Do not hesitate to purchase an item from them. They were extremely helpful in a return that I had as well. " Date: December 30, 2009 Rated by Buyer: Ben
"Can't say enough about the quality of the merchandise, but especially the quality of the service. Fantastic company. " Date: December 12, 2009 Rated by Buyer: cindy5859
"5 star service,i will be a life long customer. Dont waste money on big name brand rash guards,these are just as good" Date: December 4, 2009 Rated by Buyer: Stephen I.
"Even though I had to refund the item, the customer service treated me with courtesy and at most respect. Thank you!" Date: December 4, 2009 Rated by Buyer: mike_dust_worm_2005
"A good belt. I was surprised how personalized Piranha's service is, I'm starting to like them." Date: December 4, 2009 Rated by Buyer: Erick B.
"I purchased mma training gloves but they were a little to big so I am exchanging them but the customer service was great! I would buy from them again." Date: November 25, 2009 Rated by Buyer: mark j.
"Everything perfect, i congratulate you for your good service" Date: November 24, 2009 Rated by Buyer: ABIMAEL H.
"believe the other comments about the pants being too short -- i didnt and am in the process of exchanging them. however, the people at piranha gear were fantastic about the exchange and have been a real pleasure to work with. i'll definitely buy from them again. " Date: November 23, 2009 Rated by Buyer: Erin P.
"piranha gear is hands down the best and most personable/helpful company i've had the pleasure of dealing with. the shin pads fit great and are very comfortable to wear. i worked the $%*t out of them today and did not have to readjust them once!! good stuff" Date: November 14, 2009 Rated by Buyer: tom m.
"actual item was to small but seller replaced and reshipped new item right away" Date: November 12, 2009 Rated by Buyer: rey n.
"Ordered wrong size. Seller canceled order immediately when I requested it. Very courteous." Date: November 7, 2009 Rated by Buyer: Leslie A.
"I looked through tons of stores to find the right Gi I wanted. In the end, I went back to Piranha for 2 reasons. Excellent People. I'm not even talking about sellers and buyers, I'm saying, As people they're great. Also, it's a quality product that was between 20-80 dollars cheaper than similar items. Material is the same as the 125 dollar Fuji Gi everyone I know owns. Thanks again you guys. " Date: October 29, 2009 Rated by Buyer: ddbnoho
"Pirahna gear has fantastic customer service. The quality of there product is well represented by the discriptions on the website." Date: October 19, 2009 Rated by Buyer: Thomas
"Great service. Let me know where everything was. The gloves are great, just as the described. Fast reliable shipping." Date: October 18, 2009 Rated by Buyer: Joe S.
"I have shopped regularly at Amazon for over 5 years and this vendor has given me the absolute best service, product, and communication yet. Thanks again to Piranha Gear for my second order fulfilled to perfection." Date: October 10, 2009 Rated by Buyer: juliusfalconi
"Happy w/ the product and the customer service is excellent. Shin pads are light yet feels strong. Absolutely no pain even on the shin to shin or elbow contact. However, it's the customer services that really sets them apart from others. On a different purchase I had to exchange an item for a different size. Instant feedback w/ clear instructions and received the item in less than a week." Date: October 9, 2009 Rated by Buyer: Derek K.
"great group of guys, hand written note on receipt to enjoy my fight gear by whoever packaged it. Simply put these guys are professional, but still friends and fellow fighters. These guys are as legit as companys get about MMA." Date: October 5, 2009 Rated by Buyer: Emil S.
"Speedy delivery and great customer approach!" Date: October 5, 2009 Rated by Buyer: jjoaquin
"It's a joy dealing with this company. The product and the service is top notch. HIGHLY recommended." Date: September 28, 2009 Rated by Buyer: Christopher C.
"I ordered the wrong uniform, and Bill from Piranha gear was very helpful about sending it back and getting the right uniform. He responded to my emails quickly." Date: September 26, 2009 Rated by Buyer: Jodi K.
"Excellent product but unfortunately it was still too large. Returned for credit. Seller was very helpful. Thank you." Date: September 26, 2009 Rated by Buyer: gbsrdh
"Another fine transaction with Piranha Gear, very high quality belt, you will not find better for the price! fast shipping & outstanding customer service! THANKS AGAIN!" Date: September 21, 2009 Rated by Buyer: Albert B.
"I am very impressed by the seller. This is by far the best online transaction I have ever had. The item was shipped very fast, in the condition described, tracking number, email confirmations of what was going on with the order. On top of that a hand written note thanking me for the order. Above and beyond what was expected and it would be great if other stores take note. Great service." Date: September 17, 2009 Rated by Buyer: exoticcar0
"Amazing seller, the best customer service I have experienced!! fast shipping & GREAT shirt! THANKS!" Date: September 8, 2009 Rated by Buyer: Albert B.
"love the gear! Excellent customer service! " Date: September 4, 2009 Rated by Buyer: kelly b.
"Product didn't work out so well, but the refund was very easy. I hate usually hate making internet returns because of the return shipping, the hassle of contacting the refund office, etc but Piranha Gear not only stands by it's customer satisfaction promise, but they also make it easier for you to hold them to it! " Date: August 28, 2009 Rated by Buyer: rvdown
"I had a problem and they fixed it right away, great service, highly recommended" Date: August 27, 2009 Rated by Buyer: jon_gb
"Excellent merchant. Great product and unparalleled customer service. Will definitely use this merchant again." Date: August 21, 2009 Rated by Buyer: Brooke L.
"Great Gi. I was really impressed by it and by the company. Thank you." Date: August 15, 2009 Rated by Buyer: Matthew T.
"They were very helpful and fantastic to work with. The product arrived VERY quickly!" Date: August 12, 2009 Rated by Buyer: Bobbie G.
"The products are very high quality, and these guys give great customer service! I had a couple of questions, and an actual human being answered me, was polite, and actually followed up! Great customer service is unfortunately rare these days, but these guys definitely have it!" Date: May 28, 2009 Rated by Buyer: griswold45
"my item was out of stock. They contacted me promptly and apologized. I find this quite professional and satisfying." Date: May 20, 2009 Rated by Buyer: Alexey Z.
"Seller very responsive - I emailed a question regarding shirt sizes, he responded immediately and adjusted the order, so that only a few days later I received my correct size. (I purchased rash guards.)" Date: May 20, 2009 Rated by Buyer: rabid_book_collector
"Gloves are great. I originally ordered the XL, and once I got them they were a bit big. I contacted Piranha Gear directly and there was no hassle. They took the XL gloves back and sent me L gloves promptly. Great product and very positive experience." Date: May 19, 2009 Rated by Buyer: Beals
"A take charge seller. Item was shipped right away regardless of payment problems. You are truly an A+ seller! Thank you." Date: May 15, 2009 Rated by Buyer: Benjoe B.
"Accidentally got the wrong size belt, and was able to call me personally to address this, and I ended up with everything in a very timely manner. Highly Recommended!" Date: May 11, 2009 Rated by Buyer: Nathan E.
"Great customer service & prompt delivery. I emailed the seller the business day after receiving my gi & received a reply in less than an hour. I was unhappy with the quality of this gi - even as a beginner gi- and returned the item. Seller refunded my money upon receipt of item. " Date: May 4, 2009 Rated by Buyer: hmctpa
"had to return a few items but they were quick to exchange and refund any amount due" Date: April 22, 2009 Rated by Buyer: Kelly G.
"Works great, and got here fast. The level of customer service they have is AMAZING. Hand written thank you notes are a nice touch." Date: April 17, 2009 Rated by Buyer: Martin W.
"This is one of the best companies I have ever dealt with, seriously! I had a problem with my purchase and they were prompt in making sure I was happy with getting my full refund. This company was very professional and very complete in their emails back and forth. I recommend this site for my future purchase - AWESOME!" Date: April 3, 2009 Rated by Buyer: Drew S.
"Absolutely wonderful. Not only did I receive my gi in 2 days, I had ordered it too large and I received the replacement 2 days after returning the small one. Bill was super nice and personable and very very helpful." Date: March 14, 2009 Rated by Buyer: theendless21
"I ordered the wrong size pants, but after speaking briefly with someone in customer service they ordered me the size I needed and took care of me very well." Date: March 7, 2009 Rated by Buyer: Lewis C.
"Item arrived at door within two days. Great product for great price. If we were in prison together, I would protect this seller in the showers." Date: March 5, 2009 Rated by Buyer: Donald L.
"excellent service i ordered the wrong size and they stopped in mid shpment to get the right one." Date: February 13, 2009 Rated by Buyer: miranda h.
"Awesome product, and fast, friendly service. Thank you! A " Date: January 11, 2009 Rated by Buyer: matthewknightblade
"They helped me very well with trying to find my size." Date: January 4, 2009 Rated by Buyer: sarah f.
"Great people to deal with I orded my Gi too big and they responded promptly and were willing to help me choose the size that would fit me best. Great Customer Service Skills. The Gi is excellent very strong material and nicely brushed." Date: December 25, 2008 Rated by Buyer: Pete M.
"Service is great. A great company to do business with." Date: November 30, 2008 Rated by Buyer: Kyle C.
"This is the BEST GI I have ever seen. It is HEAVYWEIGHT as promised, but is INCREDIBLY SOFT. This gi moves with you even before washing. Piranha Gear is AMAZING. We did an exchange and the Post Office held up my return at an unrelated Post Office. Bill tracked it down and went and got it and made the exchange work. You will never get better Customer Service anywhere. Highly Recommended!!!" Date: November 22, 2008 Rated by Buyer: Thomas D.
"The customer service these guys provide is second to none. They really go out of their way to make sure their customers are happy." Date: November 14, 2008 Rated by Buyer: Adam L.
"They were very friendly! I selected express shipping and they contacted me to make sure that was what I intended to do, as the item I purchased was much cheaper than what it cost to ship it. I assured them that I had indeed intended to do so, but I greatly appreciated the check-up." Date: November 5, 2008 Rated by Buyer: Vickie L.
"Best customer service period. The gi I ordered must've come from a bad batch - it supershrank after one wash. Pirahna responded to my complaint almost immediately and sent out a replacement in one day. Shari - thanks, this is definitely the kind of treatment that customer loyalty is built on." Date: October 17, 2008 Rated by Buyer: ymzko
"Didn't end up buying item, but A for their customer service!!!" Date: October 13, 2008 Rated by Buyer: johnnylasers
"Great seller. The items just did not fit but I got a prompt refund. Thanks" Date: October 6, 2008 Rated by Buyer: Thomas S.
"Fast shipping. Customer service very helpful. Unfortunately item was too big but received prompt refund. Highly recommend!!" Date: August 18, 2008 Rated by Buyer: jenjohns21
"The best customer service I have received from an online vendor ever." Date: August 17, 2008 Rated by Buyer: Ryan L.
Well... We could go on, but you probably got the point by now... We try to make sure that EVERY person that deals with us - even if they need to return their order - will feel the same way about us.