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When does your order ship?

We normally ship within one business day of receiving notification of your order.

 

APO's and international orders may require an extra day for processing.

 

If you are paying by check or money order, we'll need to hold your order until funds clear the bank.  Please note that if you are using a checking account with PayPal, they hold the funds for 2 - 4 days before releasing the money to us.

 

 

How does it get shipped?

Inside the US, orders are usually sent with the United States Postal Service (USPS) or FedEx.  
 
Please keep in mind that FedEx shipping is based on "business days", so they don't deliver or ship on weekends.   For example, an order placed on Friday night with "2-Day" FedEx shipping will arrive the following Wednesday. 
 
They do offer Saturday deliveries to some cities, but they have a surcharge for that (usually $12).  Please contact us in advance if that's something you need.
 
International shipping is sent USPS First Class Air or International Priority Mail.   
 
Occasionally we may need to use an alternate carrier, but we make sure the delivery speed is at least as fast as the service you've chosen and paid for (or we'll refund the difference in price).

 

 

How long will it take?

Depending on the shipping method you chose, it should take from 1 to 11 business days.  During checkout we give a "best guess" for shipping time so you can pick the method you prefer.

 

For international addresses, most orders arrive in about 2 - 3 weeks (10 to 14 business days).  Our experience has been that about 1 in 50 of orders takes as long as 5 weeks because of delays with customs (and there's no way to predict which ones will be slow - you just have to play the odds on that).

 

When possible we ship international orders in an envelope.  We've found that Customs will hold boxes (on average) longer than envelopes.
 
Unfortunately, once it's in the mail system there is nothing we can do to speed things up.  Some countries have notoriously slow delivery times.

Special note for Italy: because of problems shipping heavy packages, we cannot ship any orders over 16 ounces.  We've very sorry for the inconvenience, but we've had extremely bad luck with the speed and reliability with the Italian mail system.  Before we ship your order, we'll contact you to confirm you do not mind the limit or possible additional shipping time.
 

How do I know it's been shipped?

You should receive an e-mail after your order has been packed and shipped so you'll know it's on the way.  If there’s a tracking number or delivery confirmation number, that should be included in the e-mail.

 

 

What if I’m shipping to a PO Box or military addresses?

The United States Postal Service is the only service that will deliver to PO Boxes or APO/FPO's.  If you are mailing to a non-street address and select a shipping method other than USPS your order will be delayed. 

 

We will try to reach you for an alternate address or, failing that, refund your money and cancel the order.

 
 

Can you use my UPS/DHL/FedEx account for shipping?

Sorry, shipping an order with an alternate method isn't possible because of the logistics. 
 
 

Tracking for international orders?

Unfortunately, there's no tracking number with international shipments.  We've tried other shipping methods (with a tracking number), but they were just too expensive, there were always added "customs clearance" fees, and it didn't seem right charging more for shipping than the actual order!

 

Do I have to pay taxes or duties on my purchase?
If you are shipping to an address in California, you are subject to an additional sales tax (sorry). 

If you are shipping to an address outside of the US, you may be subject to a Customs or Duty charge outside of our control.  If you select a shipping method using the US Postal Service, there is no "customs brokerage fee".  Some shipping companies (FedEx, UPS, DHL, etc.) do charge these fees, and again, they are outside of our control.

 
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