Returns & Exchanges

If you bought something from us and you're not happy, we'll do our best to make it right. No complicated refund process. No "Return Authorization Numbers". No excuses. No run-around. No BS.

No one on this end is going to pass judgment to see if you're "allowed" to return it. We'll even take back your order from us if you've used it. The last thing we want is for you to feel like you're "stuck" with something.

If you made your purchase directly from us, we do ask that you make your return or exchange request within 60 days. We usually process returning items within 24 hours and you'll get an email saying the refund was processed or the exchange has been queued up to ship out. We're usually pretty good about that, so if you haven't heard anything for a while, please check the tracking information on the package you sent.

Unfortunately if you made your purchase somewhere else or your order was shipped from another website or a physical store/school, you'll need to contact them directly to find out how they wish to handle returns or exchanges.

When we process a refund paid via a credit card, we tell the credit card company right away to send you the refund.  While they take the money from our account right away, your credit card company may take up to 7 business days to get the funds back into your account (funny how that works...).  We've seen this take up to 14 business days for international orders.  Sadly there is nothing we can do about this as it's entirely up to your credit card company.

If an item in your order was broken or defective, please contact us with that information before you send anything back. We handle those situations on a case-by-case basis and want to figure out the best way to take care of you. But please keep in mind that all our gear is specifically designed to FUNCTION properly and we don't consider a cosmetic issue (such as a wrinkle or uneven seam on a belt) to be a flaw.  We have made that very clear to our factories and as a result we're able to keep our prices a tiny bit lower when we're willing to have a mark or wrinkle on something that is going to look worse after a few practice sessions anyway.

Sadly we've had too many cases of credit card and billing fraud associated with orders shipped to freight forwarding companies.  At this time we can no longer issue refunds or process returns for those orders.  Subsequently delivery confirmation from FedEx, USPS or any other shipper to the forwarder is considered a "successful delivery".  Also please do keep in mind that if the package is "refused" on your end, we will probably not be unable to refund the shipping charges.

Unfortunately we can't accept Ninjitsu uniforms purchased during the month of October for returns/refunds - though obviously we're more than happy to swap sizes or replace defective ones...  Sorry but they have proven to be too popular for "one time use" during Halloween. 

Used items returned after 30 days may be subject to a 25% restocking fee. Obviously, items bought on "Clearance" are not returnable...

Returns and exchanges should be sent to:
     Piranha Gear
     5706 Cahalan Ave #53883
     San Jose, CA 95153
     United States
     Attn: "Returns" (or "Exchanges" - as appropriate)

Click here to get a return form in PDF format to include inside the box or envelope - it will help us figure out who it's from, what you want, and how to get it taken care of as quickly as possible. Please do try to give some extra thought to what we could have done to help avoid the return/exchange in the first place (size charts, particular angle for a photo, etc.). We'd really like to help the next person avoid the same issue. If you're having trouble with the PDF form, here's an alternate version you can print.

If you're exchanging the item for a different size or color, we don't charge any additional shipping as long as you're inside the U.S. (the first time anyway). If you're outside the US, additional shipping charges may apply when to sending a replacement. Please be sure to wash any clothing or uniforms that have been worn before returning. If you return a used item for a size swap we may substitute a washed/new item for the replacement.

If you need to contact us with questions about sizing, the best way to mail something or anything else you can reach us by email at CustomerService@PiranhaGear.com  Or you can call us directly at (408) 227-8000.

Our apologies in advance for the extra hassle, and hopefully you'll end up happy with the way everything turns out.

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