Terms and Conditions

Guaranteed Satisfaction

Our business was built on the belief that customer satisfaction is the most important factor in our success. We genuinely want you to enjoy the merchandise purchased from us. It does no one any good if it sits in your closet or it's uncomfortable every time you use it.

 

If for any reason you are dissatisfied with your purchase or your shopping experience, please e-mail us at Customer Service or call us on our direct line (408) 277-8000.

We would like to have the chance to see that you taken care of - according to your preference. We are here to help and we are committed to providing a great shopping experience.

 

Returns & Exchanges

We accept returns for an exchange or refund if you are not completely satisfied.

REALLY!

In an effort to keep prices low for all our customers, shipping and handling charges cannot be refunded and new shipping and handling charges may apply for multiple exchanges. Thank you in advance for your understanding. If you decide to return or exchange the item you purchased at our store, please contact us CustomerService@PiranhaGear.com within 30 days or fill out the form on our site and send the item back to us. If it's defective PLEASE be sure to contact us before sending it back!

However we do ask that you include a note that makes it clear if you've used the item. We want to be sure that we don't re-sell something that isn't brand new or was just tried on for sizing. It also makes things simpler if you keep the original packaging and the packing slip to return your order.  Unfortunately we cannot accept returns or exchanges on items purchased on "clearance sales" nor returns for Ninjitsu uniforms purchased during the month of October. We've also had too many fraud cases associated with orders shipped to freight forwarding companies and we can no longer issue refunds or process returns on those orders.  Delivery confirmation from FedEx, USPS or any other shipper to the forwarder is considered a "successful delivery" in that case.  Please do keep in mind that if the package is "refused" on your end or you request expedited (non-standard) shipping, we will be unable to refund the shipping charges.

For more details on how to return something see our return policy page.

 

Shipping

Your items will usually be shipped within 1 business day of cleared payment. APO's and international orders may require an extra day for processing.

 

Shipping within the US is sent either United States Postal Service (USPS) Priority Mail (average delivery time is 2 to 4 days), First Class Mail (average delivery time is 9 to 11 days) or FedEx (time varies depending on the method selected).

Occasionally we may need to use an alternate carrier, but try to make sure the delivery speed is at least as fast as the service you've chosen and paid for.

Occasionally we will have discounts on shipping. These would apply to "Ground" or "Standard" shipping and in the Continental U.S. only.

Unfortunately, orders shipped to California addresses are subject to Sales Taxes.

NOTE: USPS is the only delivery service that will deliver to PO Boxes or APO/FPO's. If you are mailing to a non-street address and select a shipping method other than USPS your order will be delayed. We will try to reach you for an alternate address or, failing that, refund your money and may cancel the order.

 

International Customers

We sell to customers all over the world and appreciate your business. However, we are required by law to complete customs forms as "merchandise" using the actual purchase price. Note that we are not responsible for customs charges or duties.

 

Please check with your post office or customs office for potential import taxes. We are sorry, but we cannot accept international personal checks. We also cannot send international orders marked as a "gift" on the customs forms.

International orders are sent via USPS First Class Air or USPS International Priority Mail. Although the estimated delivery time is 10 - 14 business days, our experience is that it occasionally takes as long as 3-5 weeks because of delays with customs. Unfortunately, once it's in the mail system there is nothing we can do to speed things up.

 

Shipping to Addresses in Specific Countries

Because of problems shipping packages to Italy, we cannot ship any orders over 16 ounces. We've very sorry for the inconvenience, but we've had extremely bad luck with the speed and reliability of the Italian mail system. Before we ship your order, we'll contact you to confirm you do not mind the limit or possible additional shipping time.

 

Unfortunately, we can no longer ship to Africa, Eastern Europe, and parts of Asia. We've simply had horrible luck with reliable deliveries, fraud, and lost orders and have no choice but to limit our shipments to those areas.

 

Assumption of the Risk

By buying Piranha Gear products, you understand and agree that martial arts (including boxing) are high risk activities and, to the extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE PARTICIPATING IN SUCH ACTIVITIES WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF PIRANHA GEAR including but not limited to equipment malfunction from whatever cause, or any other fault of Piranha Gear. Additionally, you agree to indemnify, defend and hold Piranha Gear harmless from any third party claims arising from such high risk activities or any other Piranha Gear product.

 

 

Warning

Use and misuse of products sold through this website involves serious risks including injury, disability and death (really). Purchasers, users and participants assume all risk of injury. Piranha Gear cannot and will not be responsible for the misuse or unauthorized and improper use of products sold through this website or otherwise.

 

High Risk Activity Products sold through this website include equipment and gear for martial arts training. Participation in these activities should be considered a high-risk sports activity. Your participation in any of these activities is at your own risk .

 

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Piranha Gear. The Site as a whole is protected by copyright and trade names, all worldwide rights, titles and interests in and to which are owned by Piranha Gear. PIRANHA GEAR, PIRANHAGEAR.COM, SHOCK WAVE FIGHTING GEAR, SHOCKWAVEGEAR.COM, JIU-JITSU STYLE, JIUJITSUSTYLE.COM and all other Piranha Gear trademarks appearing at this Site are trademarks of WorldXtrade LLC. The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may not download or copy the Contents displayed on the Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

 

 

Piranha Gear communications to you

You agree that Piranha Gear may send electronic mail to you for the purpose of advising you about your order, of changes or additions to this Site, about any of Piranha Gear products or services, or for such other purpose(s) as Piranha Gear deems appropriate.

 

 

Product information

Most products displayed at the Site are available while supplies last. In some cases, merchandise displayed for sale on the Site may not be available. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States and select international markets.

 

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Occasionally, the product's color, design or printing may have been altered and the photo shown on the site may not match the product itself. We have tried to note possible variations in the items' descriptions, but if you have exact requirements, please contact us prior to placing your order to make sure there's not going to be a problem for you.

 

Links to other web sites and services

To the extent that this Site contains links to outside services and resources, the availability and content of which Piranha Gear does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

 

 

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT PIRANHA GEAR SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE OR PURCHASE OF OUR PRODUCTS.

 

 

Inaccuracy disclaimer

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it with your invoice, within 60 days, to Piranha Gear.

 

 

Indemnification

You agree to defend, indemnify and hold Piranha Gear harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your purchases from the Site, use of our products or use of the Site.

 

 

Miscellaneous

Unless otherwise specified and except to the extent Piranha Gear products are offered for sale through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting products and services available in the United States and select foreign markets. This Site is controlled and operated by Piranha Gear from its offices in San Jose, California. This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California.

 

 

Termination

This Agreement is effective unless and until terminated by either you or Piranha Gear. You may terminate this Agreement at any time. Piranha Gear also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Piranha Gear’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Piranha Gear, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

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